Starbucks, part 2

Submission:
I ordered the Gingerbread Latte decaf and it was not as good as I expected. Last year I remember finding chunks of ginger in the bottom of the cup when I was done and this time I did not. Did you change your recipe? Today's cup was quite bitter and reminded me of a typical coffee with a little ginger syrup (?). I am not really fond of coffee in general and prefer the flavored drinks, like the pumpkin latte. I was not real happy with today's drink and am hoping it was out of the ordinary.

Response 12/11/09 ~



Update 12/22/09 ~

A letter and two coupons for a free drink. I think the card is pretty neat, it says something about how your cup should never be half empty, and then on the inside it says to enjoy a drink on them (any drink, any size). Can't wait to use this since it's been so very cold!

Levi's

Perhaps I did not submit my comment correctly, but I hate calling numbers. The website seemed to be kind of devoted to the website and not the product. Oh well, we'll see what happens.



Since I couldn't submit a photo with the online form, I think I'll mention that I have one if they ever reply.



Update 12/11/09 -
Response.


I replied with the photo.

Starbucks, part 1

Follow up:


Submission:
My husband and I went through the drive-thru and ordered 2 decaf pumpkin lattes. When we got home we realized that only one cup was marked decaf. The other cup was indeed caffeinated. This is unfortunate because my husband has a shoulder injury from a car accident that causes his shoulders to be tense. Drinking caffeine increases his discomfort, but he is stubborn and wanted to enjoy this beverage that we had paid for. I have not been very impressed with the quality of service at this particular Starbucks location. I made one other submission today of a complaint regarding this same location.

Update (12/28/09):

Another two coupons for a free beverage. Yeah! I like their customer service!

Boniva

Today I contacted Roche Therapeutics, Inc because the print ads for Boniva are not in focus. I am curious as to why. We'll see if I get a satisfactory answer.

Here is my submission to their online contact form:
"I was just curious why in the print ads that I have seen for Boniva with Sally Field, Ms Field is not really in focus in the photo."

Here is the automated response:
Your response has been received by Genentech and we will respond to you shortly. Your Inquiry Reference number is 14978

Little Debbie

I entered an online drawing for a free box of the new Little Debbie cupcakes. I won! Got a postcard coupon in the mail today. I'll pick some up and report back on how I like them.

Dairy Queen

While I really appreciate the coupon, I think it's really lame that I have to spend money in order to enjoy my free birthday treat. I replied and told them that, but I am not expecting a response.

ABC

I have been really unimpressed with ABC's episode player. The last time I tried to watch a show I had the following annoyances;

1) Click to continue after each commercial
2) After clicking, the show started over from the beginning
3) Twice the commercial (sound) started replaying after I clicked to continue, over top the show

AARRGH!

So I wrote a letter. And discovered that ABC also limits how many words you can write to them.

Here is the automated response. We'll see how it's handled from here...