A+ for Cequent

I am super impressed with Cequent Performance Products right now. They mailed me a brand new brake controller to replace the one that failed. WOO HOO!

Thank you Kelloggs!

The caller left a message for us saying they wanted to know what we paid for the case so they could issue a refund. So I called Andy's to ask what their normal rate is for a case (I bought it before they went on sale this month) and they told me $41.20.

So I called Worthington and they wanted to know the amount, I told them $41.20, and they asked if I still had the recipet, which I did not. I asked if it would be helpful if I mailed them a can and the gal said no, they don't usually collect food, they have been working on it and if they think they need a can from me they will let me know.

A+ for Worthington's customer service!

Kellogg's - Worthington FryChik Original

Below is my complaint, submitted today.

Typically this is the vegetarian meat substitute that my family uses most often, so we buy it by the case. The first can from this case that we ate, we were put off by the consistency. Thinking perhaps it was just that can, we have continued to eat from the case. They have all been unsatisfactory to the point that I would not purchase another case of this food. Did you recently change the recipe? To be more specific, these seem smaller, and very tough. Harder to cut with a fork than earlier versions. Drier, throughout. We have plenty of cans left, if it would be helpful we could mail one back to you. Thank you for your time.

Cequent Performance Products

Cequent Performance Products
47774 Anchor Court West
Plymouth, MI 48170


To whom it may concern,

I purchased your Reese Brakeman Compact brake controller in May of 2008 from Olson Brothers in Walla Walla WA. They installed it into a 2006 Ford Explorer, Eddie Bauer edition. 

We used it within a week of installation to haul our camp trailer. No problems. I used it a second time in June 2008 to haul the same trailer a couple hundred miles and back home again. 

I did not have a need to pull a trailer again for awhile due to life events.

In Feb 2010, I hooked up to a horse trailer. When I connected the brake controller, I could not move the trailer. The only thing we could determine was that the brake controller was very hot to the touch.

In March 2010 I hooked the Explorer up again, this time to my camp trailer. The brakes locked up as soon as we were connected, and again the brake controller became hot to the touch.  I then realized that it must be a problem with the brake controller. I called Olson Brothers to schedule a time for them to inspect it and see what was happening. 

Olson Brothers confirmed that the brake controller was in fact defective, but they were not willing to reimburse me or even give me a credit towards a new one since they stopped carrying your product a year or two ago. And, agreeably, it is not their fault the product failed. They suggested I take it up with the manufacturer. They did tell me that this is a good brand of controllers and most people who have them really like them. I can't say that I agree, considering my personal experience.

I am mailing the defective product back to you because it is of no use to me. I am upset enough to write this letter and pay the postage to get the point across to you that I am disappointed. I only used it twice in it's lifetime and it was on a newer vehicle. I would appreciate it if you could make things right, perhaps a replacement brake controller or some sort of reimbursement or credit. I am not sure what your policy is.

I tried to fill our your online contact form but when I hit submit it did not go through. I tried again with the same results. Since I never received a response I am assuming that your contact form on your website is also defective.

Thank you for your time and attention to this matter,

Shana Bobbitt

Thumbs up for Nallys!

I just have to give a shout out to Nally's (aka Bird's Eye Foods). I was hunting online for coupons and could not find any for Nally's chili beans. We eat their vegetarian variety at least once a week and I noticed the price has gone up this past year from .98 a can to $1.22 at Wal-Mart. Nally's responded and said they could only send me coupons in the mail once and after that I would have to find them online or in print.

Today the mail delivered their coupons. A thank you card for the correspondence and support, along with FOUR $1 off coupons with NO EXPIRATION DATE!

Thanks Nally's - YOU ROCK!!

Maxwell House, print advertisement

Sunset magazine, April 2010, page 31 is a Maxwell House print ad. A woman is holding her baby, probably 4-6 months old, giving him a soft kiss on the forehead. Across the center of the ad is a checklist. The first item CONNECT WITH OFFICE in unchecked. The second item CONNECT WITH JEREMY is checked. The woman is holding a mug, suggesting she is drinking her coffee with her baby instead of her co-workers.

I couldn't help myself, I had to write to them.

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I have a concern over your recent print ad, featured in Sunset magazine, April 2010 on page 31. The woman is holding her baby and also a mug of what I assume is your brand of coffee. She is "connecting with Jeremy". While the moment is tender, I can't help but think that baby is going to reach for the mug and get burned, as every parenting thing I have ever read will tell you to never hold your baby and a hot beverage at the same time. I guess it just surprised me that you would advocate this in an ad. I don't drink coffee but I do enjoy a hot beverage sometimes, and I am a mother, so this ad jumped out at me as promoting a dangerous activity.

* * *

The auto-reply was instantaneous.



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Follow up ~

Thank you

I feel badly that this blog has been composed primarily of gripes, so today I am going to change that.

Today I wrote to a company for being awesome.

That's right, no complaint, just a thank you for a good product.

Progresso Soups - have you tried their creamy tomato? So robust and full of flavor! A perfect compliment to the grilled cheese sandwich I had today on sourdough.

I got an immediate automated response, we'll see if they contact me otherwise.